Grievance redressal
Start here
Most problems are solved fastest by our customer care team, hello@3basics.com or tel:+919266606798. Please try there first; it is usually quicker.
If that does not resolve it, this page is the formal route.1 · Grievance Officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020.| Name | [to be confirmed/provided] |
| Designation | Grievance Officer |
| grievance@3basics.com | |
| Telephone | +919266606798 (Mon–Sat, 10am – 6pm IST) |
| Postal address | O-144, Shopping Mall, Arjun Marg, DLF Phase 1, Gurugram, Haryana -122002, India. |
2 · How to raise a grievance
Write to the Grievance Officer with:- Your name and contact details
- Your order number, if it relates to an order
- What happened, and what you would like us to do about it
- Any photographs or documents that help
- Details of your earlier contact with customer care, if any
3 · Timelines
| Stage | Within |
|---|---|
| Acknowledgement of your grievance, with a ticket number | 48 hours |
| Resolution | One month from receipt |
| Update if resolution will take longer | We will tell you why, and when |
4 · If you are still not satisfied
Write to us at hello@3basics.com for our attention.Contact
Questions about this policy: hello@3basics.com.Helios Biocred Private Limited, O-144, Shopping Mall, Arjun Marg, DLF Phase 1, Gurugram, Haryana -122002, India.
Grievance Support: grievance@3basics.com.