Shipping policy
1 · Where we deliver
Across India, to any serviceable pin code. We do not currently ship outside India. A small number of remote pin codes are not serviceable by our courier partners. Serviceability is checked before your order is packed.2 · Dispatch and delivery times
| Stage | Timing |
|---|---|
| Order processing | Same or next working day |
| Delhi NCR | 1–2 working days after dispatch |
| Metro cities | 2–4 working days after dispatch |
| Rest of India | 3–7 working days after dispatch |
| Remote and hill areas | Up to 10 working days |
3 · Delivery charges
- Free on all orders over ₹999.
- ₹79 flat on orders below ₹999.
- Cash on delivery: additional ₹49 handling.
4 · Shelf life on delivery
Every order ships with at least 180 days of shelf life remaining, or 50% of total shelf life, whichever is the shorter. This is standard practice for nutraceutical sales, and we hold to it. If you receive something with less remaining than that, it is a defect and we will replace it.5 · If something goes wrong
- Parcel damaged in transit: Please check your order at the time of delivery. Photograph any damage before opening if you can, and tell us within 48 hours of delivery. We replace it.
- Parcel marked delivered but not received: Tell us within 48 hours and we will raise it with the courier and resolve it with you.
- Wrong item: We send the right one, at our cost.
- Delayed beyond the estimate: Contact us and we will chase it. If it is materially late you may cancel for a full refund.
6 · Cash on delivery
Available on orders up to ₹10,000, at serviceable pin codes, with a ₹49 handling charge. This cap and fee reflect standard courier COD collection costs and non-payment risk on high-value orders. Please have the exact amount ready, some couriers cannot give change. Repeated refusal of COD deliveries may mean we restrict the option on future orders. Prepaid always remains available.Contact
Questions about this policy: hello@3basics.com.Helios Biocred Private Limited, O-144, Shopping Mall, Arjun Marg, DLF Phase 1, Gurugram, Haryana -122002, India.
Grievance Support: grievance@3basics.com.