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Most problems are solved fastest by our customer care team, hello@3basics.com or [phone number to be confirmed]. Please try there first; it is usually quicker.

If that does not resolve it, this page is the formal route.

The short version

Damaged, wrong or short-dated? We replace or refund it in full, no argument. Changed your mind about an opened supplement? We cannot take it back, it is a sealed consumable and reselling it would be unsafe.

1 · Cancelling before dispatch

You can cancel any order at no cost before it is dispatched. Contact us or cancel from your account. Refunds are processed within 5–7 working days to the original payment method.

2 · What we will always take back

• Damaged in transit — packaging crushed, bottle broken, seal compromised.
• Wrong product — not what you ordered.
• Short-dated — less shelf life remaining on arrival than the standard set out in our Shipping Policy.
• Manufacturing or delivery defect — a faulty spray pump or dispenser, a seal compromised at the time of delivery, discolouration or foreign matter, or an incorrect fill level. Eligibility is confirmed on inspection once we receive the item.

3 · What we cannot take back

• Opened supplements, for change of mind. Once a seal is broken we cannot verify storage or handling, and reselling would be unsafe.
• Products reported after dispatch, unless there is a manufacturing defect.
• Products not bought from 3basics.com or an authorised seller.
• "It did not work for me." We publish honest, evidence-based expectations for our products precisely so you can decide before buying — some benefits are things to be measured over time rather than felt immediately. We would still very much like to hear from you if a product did nothing; that is useful and we will always reply.

4 · How to raise a return

• Email hello@3basics.com showing the manufacturing defect.
• Include your order number and a photograph of the issue. The photograph genuinely speeds this up.
• We respond within 2 working days with a decision and, where applicable, a collection arrangement.
• Once we receive and check the item, we process the replacement or refund.

5 · Refunds

Payment method	Refund route	Timing
UPI / card / net banking	Original payment method	5–7 working days after approval
Wallet	Refunded to source via the payment gateway; credited to the same wallet automatically	3–5 working days
Cash on delivery	Bank transfer to details you provide	7–10 working days

6 · Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you believe we have not honoured them, contact our Grievance support.

Contact

Questions about this policy: hello@3basics.com.
Helios Biocred Private Limited, O-144, Shopping Mall, Arjun Marg, DLF Phase 1, Gurugram, Haryana -122002, India.
Grievance Support: grievance@3basics.com.